Reference2025 Citizen’s Charter · PDF pages 266–267

Responsible officeCOMMUNITY AFFAIRS DIVISION

From the city’s published source · Checked Oct 21, 2026

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PDF page 266 (handbook page 265)
1
1. Attending To Complaints And Disputes
The Community Affairs Division recognizes the constitutional right of persons to the speedy
disposition of their cases by providing a simplified and inexpensive procedure for resolving
issues and streamlining the adjudicatory processes to provide an immediate response to the
grievances of the citizenry. Thus, complaints and disputes of walk-in clients will be
entertained by the authorized or assigned Community Affairs Officer to resolve their issues
in a fair, timely and efficient manner.
Office or Community Affairs Division
Division:
Classification: Simple
Type of
Transaction:
Who may avail:
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Complaint Letter/Documents Personal /
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS TO BE
TIME RESPONSIBLE
PAID
1. Report Cases 1.1 Interview the 1 Week Lea G. Tagalog
barangay officials *Processing Community Affairs
and/or homeowner’s time depends Officer III
Jesuscito D.
concern on the case/s
Eslabon
to be resolved
Community Affairs
Officer III
Xian Lerry G.
Lozares
Housing and
Homesite
Regulation Officer
III
1.2 Evaluate the Lea G. Tagalog
circumstances/disputes Community Affairs
and take minutes Officer III
Jesuscito D.
Eslabon
Community Affairs
Officer III
Xian Lerry G.
Lozares
Housing and
Homesite
Regulation Officer
III
265

PDF page 267 (handbook page 266)
1
1.3 Make Proper Lea G. Tagalog
recommendations and Community Affairs
issue endorsement Officer III
Jesuscito D.
letter
Eslabon
Community Affairs
Officer III
Xian Lerry G.
Lozares
Housing and
Homesite
Regulation Officer
III
2. Claim copy of 2.1 Release 5 minutes Lea G. Tagalog
minutes and/or Documents Community Affairs
recommendation / Officer III
Jesuscito D.
endorsement
Eslabon
letter (if
Community Affairs
necessary
Officer III
End of Process: TOTAL None *Processing
time depends
on the case/s
to be
resolved
266

Attending to Complaints and Disputes