Citizen’s Charter 2025 — complete handbook

The original document opens below when this panel is expanded. The full handbook is about 55 MB. You can also use the document button above.

This transcription supports reading and search. Use the original PDF for table-column alignment, signatures, symbols and footnotes.

The city’s official page links this 866-page handbook as the revised 2025 Citizen’s Charter. The file cover reads 2025 (1st Edition).

Browse the service guides here or open the complete original handbook.

Offices in the handbook:
OFFICE OF THE CITY MAYOR
OFFICE OF THE CITY SECURITY SERVICES DIVISION
GENERAL TRIAS MEDICARE HOSPITAL
CITY BUILDING REGULATORY DIVISION
CITY TRAFFIC MANAGEMENT & PUBLIC SAFETY SECTION
CITY DISASTER & RISK REDUCTION MANAGEMENT DIVISION
CITY BUSINESS PERMIT AND LICENSING OFFICE
CITY PUBLIC MARKET DEVELOPMENT & ADMINISTRATION DIVISION
COMMUNITY AFFAIRS DIVISION
LOCAL ECONOMIC ENTERPRISE & INVESTMENT PROMOTION OFFICE
INTERNAL AUDIT & MANAGEMENT INFORMATION DIVISION
CITY YOUTH & DEVELOPMENT UNIT
CITY COOPERATIVE DEVELOPMENT SECTION
CITY URBAN POOR AFFAIRS SECTION
OFFICE OF THE CITY ADMINISTRATOR
OFFICE OF THE CITY TOURISM CULTURE AND THE ARTS OFFICE
OFFICE OF THE CITY INFORMATION OFFICE
OFFICE OF THE CITY VICE MAYOR
OFFICE OF THE SANGGUNIANG PANLUNGSOD
OFFICE OF THE CITY TREASURER
OFFICE OF THE CITY ASSESSOR
OFFICE OF THE CITY ACCOUNTANT
OFFICE OF THE CITY BUDGET OFFICER
OFFICE OF THE CITY ENGINEER
OFFICE OF THE CITY PLANNING & DEVELOPMENT COORDINATOR
OFFICE OF THE CITY HEALTH OFFICER
OFFICE OF THE CITY CIVIL REGISTRAR
OFFICE OF THE CITY AGRICULTURIST
OFFICE OF THE CITY SOCIAL WELFARE & DEVELOPMENT OFFICER
OFFICE OF THE CITY ENVIRONMENTAL AND NATURAL RESOURCES OFFICER
OFFICE OF THE CITY GENERAL SERVICES OFFICER
OFFICE OF THE CITY HUMAN RESOURCE DEVELOPMENT AND MANAGEMENT OFFICER
OFFICE OF THE CITY VETERINARIAN
OFFICE OF THE CITY INFORMATION AND COMMUNICATION TECHNOLOGY OFFICER
OFFICE OF THE CITY LEGAL OFFICER
CITY PUBLIC LIBRARY SERVICES
PUBLIC EMPLOYMENT SERVICES DIVISION