Client Information and Public Assistance Services

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Published 2025 Citizen’s Charter transcription. Table columns, qualifications, footnotes, fees and processing-time conditions must be read in the original PDF layout; no new requirement or guaranteed duration is inferred here.

PDF page 359 (handbook page 358)
1
1. Client Information And Public Assistance Services
The Information Help Desk provides the walk-in client with basic information of the services
offered by the City Government of General Trias for convenient business transactions.
Moreover, other public assistance services are rendered through client queries and requests
in letters, emails, and phone calls such as feedback, complaints and other.
Office or Division: City Information Office
Classification: Simple/Complex
Type of Transaction: G2C – Government to Citizens; G2G – Government
to Government
Who may avail: General Public; Government Institution; other
organizations
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Personal appearance/ phone calls of the Requesting party
transacting client
Personal letter/ emails Requesting party
358

PDF page 360 (handbook page 359)
1
FEE
S
PERSON
AGENCY TO PROCESSI
CLIENT STEPS RESPONSIB
ACTIONS BE NG TIME
LE
PAI
D
1. Proceed to the help Desk 1.1 Instruct Non 2 minutes Officer of the
Assistance Counter or make phone the client for e Day
calls for the inquiries; and attend to the basic
the information/ instruction information
provided service such
as
requirements
Or , office
location etc.
within 1 hour
Designated
Send in an email message to Non
Information
generaltriasinformationoffice@gmai e
Officer for
l.com; and via official facebook Acknowledge
Social Media
account to General Trias Public the receipt of
Information Office. email and/or
messages.
359

PDF page 361 (handbook page 360)
1
2. Ask further assistance 2. Provide Non 8 minutes Officer of the
additional e Day
assistance as
requested
like
accommodati
ng them up
to their Simple
destination. transaction-
not more
than 3 days /
(for emails/ FB messages, wait or
Endorse Designated
Complex
monitor responses) Non
complaints to Information
Transactions
e
the City Officer for
- not more
Social Media
Mayor/ Reply
than 7 days
to an email or
via FB
message
(answer to
inquiries or
instructions).
End of Process: TOTAL: Non Walk-in/
e basic -2-10
minutes/
Simple- not
more than 3
days/
Complex-
not more
than 7 days
360