Computer Repair and Troubleshooting

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Published 2025 Citizen’s Charter transcription. Table columns, qualifications, footnotes, fees and processing-time conditions must be read in the original PDF layout; no new requirement or guaranteed duration is inferred here.

PDF page 828 (handbook page 827)
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5. Computer Repair And Trouble Shooting
Services such as Computer repair trouble shooting assistance have been given by the
Information and Technology Offices to other department
Office or Division CICT
Classification: Complex
Type of Transaction: G2G – Other offices, Employee, Official
Who may avail? Government employee
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request Form All person who will avail
CLIENT STEPS AGENCY FEES TO BE PROCESSING PERSON
ACTION PAID TIME RESPONSIBLE
1. Notify ICT 1. Receive Mikhoel Delos
None 5 Minutes Santos
Personnel Notification of
Computer
regarding request for
Maintenance
request services thru
Technologist I
text message,
social media
Reniel
message or
Patriarca
phone call from Computer
the concern Operator I
department
2. Go to Greith Deseo
concern Job Order
Personnel
Department None 10-30 Minutes
and check on
the equipment
that needed
troubleshooting
3. If not done
within 30 mins.
The equipment
will be pulled
2 hours – 1 day
out and taken
to the ICT
Office for
further
checking
827

PDF page 829 (handbook page 828)
1
4.Make proper
documents for
endorsement of
the equipment to 5 Minutes
be returned with
fully operating
machine. If
cannot be repair
the ICT
personnel will
issue diagnostic
and
recommendation
for the
equipment
End of Process: Total None Approximately 1-2 Days
828