Reference2025 Citizen’s Charter · PDF pages 117–117

Responsible officeCITY DISASTER & RISK REDUCTION MANAGEMENT DIVISION

From the city’s published source · Checked Oct 21, 2026

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PDF page 117 (handbook page 116)
1
2. Emergency Medical Services (24/7 Operation)
Emergency Medical Services Provided (24/7 Operation)
Office or Division CDRRMO
Classification Simple
Type of Transaction: Government to Client
General Trias Constituents / Other
Who may avail:
interested requesting parties
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
None None
AGENCY FEES TO BE PROCESSING PERSON
CLIENT STEPS
ACTION PAID TIME RESPONSIBLE
1. Clients Alert the
contacts the Emergency
radio operator/ Response
dispatcher Team (ERT) of
through a possible Operations &
None 3 to 5 minutes
telephone, radio emergency Warnings
or appear response.
personally to
report the
incident.
2. Client gives Dispatches the
pertinent Emergency 5 to10 minutes
Operations &
information Response None upon receipt of
Warnings
regarding the Team (ERT) call
incident
End of Process: Total None 8 – 10 Minutes
116