Filing of Business Complaint

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PDF page 254 (handbook page 253)
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9. Filing Of Business Complaint
This service facilitates the verification and conduct of inspection on complaints received or
endorsed in the City Business Permit and Licensing Office of the City of General Trias to
regulate all business establishments with respect to compliance of permits and licenses
requirements.
Office or Division: City Business Permit and Licensing Office
Classification: Complex
Type of G2C – Government to Citizen; G2B – Government to Business;
Transaction: G2G – Government to Government
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter of Complaint / Endorsement Complainant / Government agency endorsing the
Letter of Complaint complaint
CLIENT STEPS AGENCY ACTIONS FEES PROCESSING PERSON
TO BE TIME RESPONSIBLE
PAID
1. Filing of letter of 1. Receive letter of None 10 Minutes 1. CBPLO Staff
complaint. complaint. Verify the
status of business
with complaint based
on records in the
database.
2. Receiving a copy 2. Conduct None 3 days 2. CBPLO Staff
of Complaint Action inspection,
Report or Inspection verification and
Report. coordinate with local
and national
government agencies
concerned. Issue
Notice of Violation,
Cease and Desist
Order, and/or Closure
Order, whichever is
applicable. Prepare
Action Report or
Inspection Report
and provide/send
copy to complainant.
3 Days and
TOTAL None
10 Minutes
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