Reference2025 Citizen’s Charter · PDF pages 543–544

Responsible officeOFFICE OF THE CITY HEALTH OFFICER

From the city’s published source · Checked Oct 21, 2026

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PDF page 543 (handbook page 542)
1
20. Filing Of Complaints Regarding Sanitation Issues
Resolving issues regarding environmental sanitation.
Office or Division: Office of the City Health Officer
Classification: Simple to complex
Type of Transaction: Government to Clients
Who may avail: General Public
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter of Complaint Complainant
AGENCY FEES TO BE PROCESSING PERSON
CLIENT STEPS
ACTIONS PAID TIME RESPONSIBLE
Environmental
Sanitation Office
Sanitation
1. Proceeds to
Inspectors:
the Eduardo J. Alzate
Determines the
Environmental Erwin C. Prijoles
nature of None 20 minutes
Sanitation Ludivinia B. Cea
complaints
Office to file Mark William M.
complaints Gamat
Christian Errol P.
Beltran
2.1 Hands out
None
2. Fills up Complaint Form 5 minutes
Complaint
2.2 Logs in
Form
complaint/s
3.1 Advises
client on
Environmental
inspection
Sanitation Office
schedule/ to
Sanitation
wait for further
Inspectors:
notice
Eduardo J. Alzate
Erwin C. Prijoles
3. Inquires for 3.2 Coordinates
Ludivinia B. Cea
inspection with other None 5 minutes
Mark William M.
schedule
concerned Gamat
agencies Christian Errol P.
/Barangay Beltran
Barangay Council
Council
Other concerned
3.3 Inspects the agencies
incident
542

PDF page 544 (handbook page 543)
1
3.4 Prepares
inspection
report
3.5 Arranges
meeting with
complainant
and person
being
complained
a. Explains the a. Environmental
findings of the Sanitation
Division
inspection
b. b. Barangay
4. Appears at
Recommends Council
the place and
corrective
time scheduled
c. Other
measures, if None
by the concerned
Sanitation necessary agencies
Inspector
c. Mediates to
resolve disputes
between the
two parties
End of Process: Total None 30 Minutes
543

Filing of Complaints regarding Sanitation Issues