From the city’s published source · Checked Oct 21, 2026
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PDF page 332 (handbook page 331)
1
1. Housing Assistance / Request / Inquiries
As the implementing arm for socialized housing and resettlement programs of the city, the
Urban Poor Affairs Section recognizes the right to an adequate standard of living for himself
and his family, including housing. Thus, the agency accepts requests and inquiries related to
housing assistance, provided that the family is affected by government projects and living
along danger areas. Housing Assistance Applicants are subject to screening, validation and
assessment by the UPAO with the assistance of the CSWD.
Office or Division: City Urban Poor Affairs Section
Classification:
Type of
Transaction:
Who may avail: All Informal Settler Families that are living in the Danger Zones
and/or affected by Government Projects
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter of Request or Inquiry Personal
FEES
AGENCY PROCESSING PERSON
CLIENT STEPS TO BE
ACTIONS TIME RESPONSIBLE
PAID
Step 1: Submit the Receive and 5 minutes UPAO Staff
letter of request or record submitted
inquiry. request/inquiry
of the client
Step 2: Pre- Interview and 5-10 minutes UPAO Staff
assessment assist client
regarding the
request/inquiry.
None
Evaluate
documents
presented.
Prepare 5 minutes UPAO Staff
recommendation
letter endorsed
to the Office of
the City Mayor.
331
PDF page 333 (handbook page 332)
1
Step 3: Wait for the Inform the client 2 minutes UPAO Staff
approval regarding the
status of his/her
request.
UPAO Staff
1 Week
If approved, the
client will be
scheduled for a
socio-economic
profiling to be
conducted by
UPAO and
CSWD staff.
End of Process: TOTAL None 1 Week & 22
Minutes
332