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Republic of the Philippines

PST
City Government of General Trias Cavite, Philippines

Citizen's Charter

Implementation of Programs/Activities/Projects

OFFICE OF THE CITY TOURISM CULTURE AND THE ARTS OFFICE · Published service guide, requirements, fees and steps. Original PDF pages 349–352.

Reference2025 Citizen’s Charter · PDF pages 349–352
Responsible officeOFFICE OF THE CITY TOURISM CULTURE AND THE ARTS OFFICE

From the city’s published source · Checked Oct 21, 2026

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PDF page 349 (handbook page 348)
1
1. Implementation Of Programs/Activities/Projects
The City Government of General Trias implements/coordinates events related to tourism,
historical, culture and arts programs, activities and other projects in partnership with the City
Tourism, Culture and the Arts Office (CTCAO).
Office or Division: General Trias CTCAO
Classification: Complex
Type of Transaction: G2C – Government to Citizens
G2B – Government to Business Entity
G2G - Government to Government
Who may avail: Government Agencies/Organizations
Non-Government
Organization/Association
Civil Organizations
All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Communication/Letter from concerned party (1 Provided by concerned
original copy/ e-copy) either party/requesting party
letter/transmittal/endorsement/ referral
FEE
S
PERSON
TO PROCESSI
CLIENT STEPS AGENCY ACTIONS RESPONSIB
BE NG TIME
LE
PAI
D
1. Forward the 1.1 Welcome the client Non 5 minutes Michelle
communication/letter to the and receives/ e Pozas
CTCAO Receiving desk or evaluates the
Bookbinder III
email through document
gentritoursim@gmail.com Bryan Louie
1.2 Acknowledge the Arbues
or
receipt of the email
tourism.generaltrias@gmai
Admin Aide I
l.com
348

PDF page 350 (handbook page 349)
1
5 minutes
Krizel Anne
Manalo
Tourism
Operations
Officer I
2. Leave the office / Wait 2. Forward the Non 1 minute Michelle
for action on the request received document to e Pozas
the Head of
Bookbinder III
Office/Action Officer
Bryan Louie
Arbues
Admin Aide I
Krizel Anne
Manalo
Tourism
Operations
Officer I
3. None 3. Refer the matter to Non 30 minutes Krizel Anne
the concerned division e Manalo
head/s
Tourism
Operations
Officer I
4. Attend to the queries or 4.1 Process the Non 2 days
coordination meetings request/referral etc. e
Krizel Anne
(which may include
Manalo
communicating with
the requesting party) Tourism
Operations
Officer I
349

PDF page 351 (handbook page 350)
1
4.2 Give evaluation/
recommendation to
the Head of Office
5. None 5. Head of Office/ Non 1 day Dr. Dennise R.
Action Officer act on e Columna
the recommendation
City Tourism
and inform the
Officer
concerned division
head
6. Wait for coordination/ 6. Inform the Non Dr. Dennise R.
feedback requesting party of the e Columna
action taken
City Tourism
Officer
7. Participate in 7.1 Start preparation Non Not more Dr. Dennise R.
preparation of of the event/activity/ e than 3 days Columna
event/activity/project project (simple)
City Tourism
Officer
7.2 Coordinate with
concerned Krizel Anne
Note more
agencies/offices/indivi Manalo
than 5 days
duals
(complex) Tourism
Operations
Officer I
7.3 Hold meetings
Note more
Grace Solis
than 15
Photographer
III
350

PDF page 352 (handbook page 351)
1
7.4 Conduct dry- days (highly
runs/rehearsals etc. complex)
8. Participates / 8.Implementation/ Non 2 days Dr. Dennise R.
implements in the event Execution of Event/ e Columna
Activity/ Project
City Tourism
Officer
9. None 9. Conduct Post-event Non 1 day Dr. Dennise R.
tasks e Columna
City Tourism
Officer
Krizel Anne
Manalo
Tourism
Operations
Officer I
End of Process: TOTAL Not more
than 6 days
and 40 min.
(Complex)
Not more
than 18
days and
40 min.
(Highly
Complex)
351