Reference2025 Citizen’s Charter · PDF pages 335–336

Responsible officeCITY URBAN POOR AFFAIRS SECTION

From the city’s published source · Checked Oct 21, 2026

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PDF page 335 (handbook page 334)
1
3. Land Disputes / Complaints
Land disputes in conflict-affected settings are often considered a security threat; thus,
mediation and practical assistance should be provided to parties involved to settle their
disputes and achieve sustainable peace amicably.
Office or Division: City Urban Poor Affairs Section
Classification: Simple
Type of
Transaction:
Who may avail: Urban Poor with land disputes/complaints
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Complaint Letter Personal
FEES
AGENCY PROCESSING PERSON
CLIENT STEPS TO BE
ACTIONS TIME RESPONSIBLE
PAID
Step 1: Submit Receive and 2-5 minutes UPAO Staff
complaint letter record submitted
and other complaints/issues
supporting of the clients
documents Interview and 5-15 minutes UPAO Staff
assist the
complainant
Step 2: Interview
After the
interview, the
agency may:
2.A. Conduct
Ocular Inspection
None
(if Needed)
and/or
2.B. Prepare and
submit census/
inspection report
and
recommendation
to the office head.
Step 3: Wait for an Prepare and send 1 Week UPAO Staff
invitation for a invitation to the
dialogue second party for a
dialogue with the
complainant.
334

PDF page 336 (handbook page 335)
1
Step 4: Dialogue Conduct dialogue Ttime depends UPAO Staff
Proper between two on the case/s
parties presided to be resolved
by the office head
or any authorized
person.
After dialogue,
Include
complaint/issue in
the agenda for
deliberation in the
regular meeting
of the Local
Housing Board.
Step 5: Issuance of Release 5 Minutes UPAO Staff
minutes and/or Documents
recommendation /
endorsement letter
(if necessary
End of Process: TOTAL: *Processing
time depends on
the case/s to be
resolved
335