From the city’s published source · Checked Oct 21, 2026
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Published 2025 Citizen’s Charter transcription. Table columns, qualifications, footnotes, fees and processing-time conditions must be read in the original PDF layout; no new requirement or guaranteed duration is inferred here.
PDF page 553 (handbook page 552)
1
25. Mental Health Program
To provide support, resources, and strategies for improving mental well-being.
Office or Division: Office of the City Health Officer
Classification: Simple
Type of Transaction: Government to Clients
Who may avail: Clients with Mental Health Issues
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
None
FEES
TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE TIME RESPONSIBLE
PAID
1. Data gathering:
1. Secure consent
Personal Information,
from the client and fill None 10 minutes Nurses/Midwife
Conduct Initial
up the form first.
Interview/Assessment
2. EMR: Record/ Log 1. Encode/ Record
None 5 minutes Encoder
Client Information Clients information
552
PDF page 554 (handbook page 553)
1
30 minutes to
None 1.5 Hours
1. Clients with mental
3. Conduct Cherry L.
Health Issues: History *Depends on
Interview/Counselling Aspuria,MD
taking/PE the case
1. Conduct final
Assessment/Refer to
Lab if
needed/Prescribe None Cherry L.
4. Evaluation 15 minutes
medicines/Refer to Aspuria, MD
Psychologist for
Psychological
Counselling
1.1 Refer to
Pharmacy for Antonette E.
5. Refer to Pharmacy None 5 minutes
Medicine Dispensing Luceño,Rph
End of Process: Total None 2 Hours and 5 Minutes
553