Out-Patient Services

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Published 2025 Citizen’s Charter transcription. Table columns, qualifications, footnotes, fees and processing-time conditions must be read in the original PDF layout; no new requirement or guaranteed duration is inferred here.

PDF page 59 (handbook page 58)
1
1. Out - Patient Services
An outpatient department is the part of a hospital designed for the treatment of outpatients,
people with health problems who visit the hospital for diagnosis or treatment, but do not
require a bed or to be admitted for overnight care.
Office or Division: City of General Trias Medicare Hospital
Classification:
Type of Transaction:
Who may avail: Everyone
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Hospital Number CGTMH – OPD
AGENCY FEES TO BE PROCESSING PERSON
CLIENT STEPS
ACTIONS PAID TIME RESPONSIBLE
1. Visit the 1.1 Ask the
triage area patient if s/he
and write have an
name in existing record
'Palistahan' in the hospital:
provided. OPD
Patient If patient Nurse/Midwife/Clerk
and already have a On-Duty
guardian record with us,
are ask for the
required to hospital
wear face number or
mask and search the
face patient’s name None 15 minutes
shield. in the Record
Computer.
For Retrieved
pregnant Index Record
patient that of patient.
needs
prenatal 6
check-up, If patient have
the no record with
schedule is us, ask
every patients
Tuesday, information
1-4pm. and record it in
Write an index card.
58

PDF page 60 (handbook page 59)
1
name in
'Palistahan
ng Buntis'
provided.
Bring latest
ultrasound
and
laboratory.
If patient is
a child or
toddler that
needs a
specialist,
Pedia
check-up
schedule is
every
Thursday
1-4pm.
Write
name in
'Palistahan
ng Pedia'
provided.
2.1 Record
2. Wait to be patient's vital
called for the sign and other
initial screening necessary
(chief complaints information in
None 15 Minutes
and vital signs his/her index
recording). card. Fill out
Please maintain COVID-19
social distancing. checklist
depending on
59

PDF page 61 (handbook page 60)
1
the verbalized
response of
patient. OPD
Nurse/Midwife/Clerk
On-Duty
If patient do
not have
symptoms
related to
COVID-19,
asked to wait
to be called.
If patient have
COVID-19
symptoms,
separate
him/her to
other patient,
secure CIF
form to be
forwarded to
our CHO for
proper
monitoring and
swabbing. If
the patient
needs to be
transferred to
other COVID-
19 facility, ask
for letter of
transfer/referral
from Doctor
on-duty and
secure
acceptance
from
transferred
facility.
3. Wait to be 3.1 Call patient
None 30 Minutes
called. name.
60

PDF page 62 (handbook page 61)
1
Examine the
patient and
give necessary
Doctor On-Duty
medical
attention and
advised.
Issue
laboratory
request if
needed (follow
laboratory
process)
Issue
prescription if
needed (follow
pharmacy
process)
End of Process: Total None 1 Hour
61