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Republic of the Philippines

PST
City Government of General Trias Cavite, Philippines

Citizen's Charter

Printer Installation and Troubleshooting

OFFICE OF THE CITY INFORMATION AND COMMUNICATION TECHNOLOGY OFFICER · Published service guide, requirements, fees and steps. Original PDF pages 824–825.

Reference2025 Citizen’s Charter · PDF pages 824–825
Responsible officeOFFICE OF THE CITY INFORMATION AND COMMUNICATION TECHNOLOGY OFFICER

From the city’s published source · Checked Oct 21, 2026

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PDF page 824 (handbook page 823)
1
3. Printer Installation And Trouble Shooting
Services such as printer installation and printer trouble shooting assistance have been given
by the Information and Technology Offices to other department
Office or Division CICT
Classification: Complex
Type of Transaction: G2G – Other offices, Employee, Official
Who may avail? Government employee
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request Form All person who will avail
CLIENT STEPS AGENCY FEES TO BE PROCESSING PERSON
ACTION PAID TIME RESPONSIBLE
1. Notify ICT 1. Receive Jonathan Trias
None 5 Minutes
Personnel Notification of Utility Worker II
regarding request for
Jon Leo Sipat
request services thru
Local
text message,
Legislative
social media
Employee
message or
II
phone call from
the concern
department
2. Go to
concern
Department None 10-30 Minutes
and check on
the equipment
that needed
troubleshooting
3. If not done
within 30 mins.
The equipment
will be pulled
2 hours – 1 day
out and taken
to the ICT
Office for
further
checking
823

PDF page 825 (handbook page 824)
1
4.Make proper
documents for
endorsement of
the equipment to 5 Minutes
be returned with
fully operating
machine. If
cannot be repair
the ICT
personnel will
issue diagnostic
and
recommendation
for the
equipment
End of Process: Total None Approximately 1-2 Days
824