Reception

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Published 2025 Citizen’s Charter transcription. Table columns, qualifications, footnotes, fees and processing-time conditions must be read in the original PDF layout; no new requirement or guaranteed duration is inferred here.

PDF page 52 (handbook page 51)
1
1. Reception
The division receives visitors at the front desk by greeting, welcoming and directing them
properly. Address visitors’ questions and needs, and providing an overall welcoming
environment.
Office or City Security Services Division
Division
Classification Simple
Type of Government to Citizen
Transaction
Who may avail: Constituent / General Public
CHECKLIST OF WHERE TO SECURE
REQUIREMENTS
Documents needed for the service CLIENT
transaction.
CLIENT AGENCY FEES TO PROCESSING PERSON
STEPS ACTIONS BE PAID TIME RESPONSIBLE
Charles Edward
Cabase
1. Assistance 1. Assist and Security Guard I
None 2 minutes
from the ask the
Maximo Colorina
front desk client
Security Guard I
officer. needs
Ferdinand Dela
Cruz
Audio Visual
Technician I
Crispina Noche
Security Guard I
Judy Rimando
Security Guard I
Ricardo Delos
Reyes
Utility Worker I
51

PDF page 53 (handbook page 52)
1
Charles Edward
Cabase
1. Evaluate
2. Present the Security Guard I
the requirements
requirements None 3 minutes
/ documents
needed for the Maximo Colorina
presented.
transaction. Security Guard I
Ferdinand Dela
Cruz
Audio Visual
Technician I
Crispina Noche
Security Guard I
Judy Rimando
Security Guard I
Ricardo Delos
Reyes
Utility Worker I
End of Total None 5 minutes
Process:
52