Referral, Mediation and Counseling

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Published 2025 Citizen’s Charter transcription. Table columns, qualifications, footnotes, fees and processing-time conditions must be read in the original PDF layout; no new requirement or guaranteed duration is inferred here.

PDF page 718 (handbook page 717)
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19. Referral, Mediation and Counseling
Referral is an act of referring someone or something for consultation, review, or further action;
Mediation is a kind of process conducted to resolve conflicts between two or more parties
while ounseling is a kind of process that involves trained councilor helping an individual to
find ways to work through and understand their problems.
Office or Division: Women and Children Protection Unit
Classification: Complex
Type of Transaction: G2C -Government to Client
G2G – Government to Government
Who may avail: Clients victims of different types of abuses
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
a. R.A. 9262 (Anti-Violence Against
Women and Children) Client:
Intake Sheet (1 Original, 1 Photocopy) CWPCU, Second Flr., CSWDO Bldg., City of
General Trias, Cavite
Referral letter (1 original) CWPCU, Second Flr., CSWDO Bldg., City of
General Trias, Cavite
b. R.A. 7610 (Anti-Child Abuse Law)
Client:
Endorsement Letter (1 Original, 1 BWCDO, Barangay Hall
Photocopy)
Intake Sheet (1 Original, 1 Photocopy) CWPCU, Second Flr., CSWDO Bldg., City of
General Trias, Cavite
Invitation Letter to Respondent (1 CWPCU, Second Flr., CSWDO Bldg., City of
Original, 1 Photocopy) General Trias, Cavite
c. R.A. 9344 (Juvenile Justice and
Welfare Act) Client:
Endorsement Letter (1 Original, 1 BWCDO, Barangay Hall
Photocopy)
Intake Sheet (1 Original, 1 Photocopy) CWPCU, Second Flr., CSWDO Bldg., City of
General Trias, Cavite
Invitation Letter to Respondent (1 CWPCU, Second Flr., CSWDO Bldg., City of
Original, 1 Photocopy) General Trias, Cavite
CLIENT STEPS AGENCY FEES PROCESSING PERSON
ACTIONS TO BE TIME RESPONSIBLE
PAID
1.Sign the Client’s 1.Give the NONE 1 Minutes Leny Martinez,
Logbook. Client’s Logbook Rachel Mae
Garcia, Rizel
Climacosa, Jun
717

PDF page 719 (handbook page 718)
1
Reponte, Edmon
Antonio
2. Give information or 2. Interview and Leny Martinez,
complaint to social assess client NONE 15 Minutes Rachel Mae
worker. using Intake Garcia, Rizel
Climacosa, Jun
Sheet.
Reponte, Edmon
Antonio
3. Referral to Public Make a referral NONE 5 minutes Leny Martinez,
Attorney’s Office letter. Rachel Mae
(PAO) for a Garcia, Rizel
Climacosa, Jun
mediation. (R.A.
Reponte, Edmon
9262)
Antonio
4. Confirm schedule 3. a. Make a Leny Martinez,
of mediation (R.A. schedule of Rachel Mae
7610 and R.A. 9344) mediation (R.A. Garcia, Rizel
Climacosa, Jun
and counseling. 7610 and R.A. NONE 5 Minutes
Reponte, Edmon
9344)
Antonio
counseling and
prepare
Invitation Letter
to Respondent
addressed to Leny Martinez,
Brgy. Captain. Rachel Mae
b. Endorse the NONE 5 Minutes Garcia, Rizel
Invitation Letter Climacosa, Jun
to Brgy. Women Reponte, Edmon
Antonio
and Children NONE
Desk Officer.
Barangay Women
and Children Desk
Officer
c. BWCDO
gives the
Invitation Letter
to Respondent.
5.Observe proper 4.Conduct Leny Martinez,
behavior during mediation Rachel Mae
mediation (R.A. 7610 process (R.A. NONE 2 Hours Garcia, Rizel
Climacosa, Jun
and R.A. 9344)/ 7610 and R.A.
Reponte, Edmon
counseling and avoid 9344) and
Antonio
too much offensive observe
remarks to confidentiality.
respondent.
718

PDF page 720 (handbook page 719)
1
5.Refer to Leny Martinez,
BCWDO for NONE 10 minutes Rachel Mae
agreement of Garcia, Rizel
Climacosa, Jun
both parties.
Reponte, Edmon
Antonio
End of Process: TOTAL N ONE 2 Hours & 41
minutes
(Referral, Mediation and Counseling) qualified for multi-stage processing.
719