Reference2025 Citizen’s Charter · PDF pages 56–57

Responsible officeOFFICE OF THE CITY SECURITY SERVICES DIVISION

From the city’s published source · Checked Oct 21, 2026

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PDF page 56 (handbook page 55)
1
3. Request for Investigation and Police Assistance
The division accepts requests to assist the conduct investigation on matters related to
Pilferage, Abuse of Authority, Violation of the existing laws implementing Rules and
Regulations and local ordinances committed by the City Government employees or a person
in cahoots with the government employee/s.
Office or City Security Services Division
Division
Classification Simple
Type of Government to Citizen, Government to Government
Transaction
Who may avail: All
CHECKLIST OF WHERE TO SECURE
REQUIREMENTS
1. Letter of Complaint. CLIE
2. Documentary and Material NT
evidences if there is any.
3. Personal appearance of complainant.
4. Letter request for Police Assistance.
CLIENT AGENCY FEES TO PROCESSIN PERSON
STEPS ACTIONS BE PAID G TIME RESPONSIBLE
Gregorio G.
Evangelista Jr.
1. Submission 1. Received Letter None 2 minutes
Security Officer IV
of Letter of Complaint.
Michael L. Saliba
of
Security Guard III
Complain
t.
2. Assess the Gregorio G.
complaint and Evangelista Jr.
2. Interview with None 20 minutes Security Officer IV
conduct initial
the Complainant.
Michael L. Saliba
investigation and Security Guard III
refer to
the PNP if
necessary.
55

PDF page 57 (handbook page 56)
1
Gregorio G.
3. Letter of
Evangelista Jr.
endorsement 3. Approval of None 15 minutes
Security Officer IV
address to the LetterEndorseme
Michael L. Saliba
PNP to nt.
Security Guard III
conduct full
investigation.
End of Total None 37 minutes
Process:
56