Request for Medical Assistance

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Published 2025 Citizen’s Charter transcription. Table columns, qualifications, footnotes, fees and processing-time conditions must be read in the original PDF layout; no new requirement or guaranteed duration is inferred here.

PDF page 22 (handbook page 21)
1
2. Request for Medical Assistance
Provide medical assistance to residents/patients seeking for consultation, rehabilitation,
examination or otherwise confined in any government / private hospitals.
Office or Division Office of the City Mayor
Classification: Complex (interdepartmental and involves
appropriation)
Type of Transaction: G2C – for government services whose client is
the transacting public
Who may avail: All Residents of the City of General Trias
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1) Personal Letter addressed to the 1) All persons who will avail
Mayor (2 copies) 2- 5) Hospital where the patient is admitted
2) Medical Abstract 6) Barangay where the client resides
3) Doctor’s Prescription 7) Barangay where the client resides
4) The request of Procedure / 8) All persons who will avail
Doctor’s Protocol 9) COMELEC – 4th floor, City Hall Bldg.
5) Hospital Bill 10) CSWD – 3rd floor, City Hall Bldg.
6) Original Brgy. Clearance of Client 11) CSWD – 3rd floor, City Hall Bldg.
7) Original Brgy. Certificate of
Indigency (Client & Patient)
8) Photocopy of Valid ID (Client)
9) Voter’s ID or Voter’s Certificate
(Claimant)
10) Social Case Study Report
11) Certificate of Eligibility
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PDF page 23 (handbook page 22)
1
CLIENT AGENCY FEES TO BE PROCESSING PERSON
STEPS ACTION PAID TIME RESPONSIBLE
1. Submit 1.1 Receive the
personal letter letter/documents,
and provide the
Renee Joyce P.
requirements control number,
Tijones
indicate the
Administrative
name, office,
Aide
and designation None 3 minutes
and log the
Jinky Poniente
information and
Administrative
return the Aide
receiving copy to
the client with
the contact
number of the
office.
Renee Joyce P.
Tijones
1.2 Check and
Administrative
Aide
Validate
requirements None 5 minutes
Jinky Poniente
submitted
Administrative
Aide
1.3 Hand-Over
the personal Ruth L. Arcon
letter and None Administrative
****
requirements to Aide
the City Mayor
for approval
1.4 Submit all
documents with
approval by the
City Mayor at the
Budget Office, Ruth L. Arcon
Accounting None **** Administrative
Office, and Aide
Treasurer’s
Office for
processing of
funds
22

PDF page 24 (handbook page 23)
1
Renee Joyce P.
Tijones
Administrative
Aide
None
1.5 Notify client
Jinky Poniente
of the release of
**** Administrative
medical
Aide
assistance
Kervin Delos
Santos
Administrative
Aide
Renee Joyce P.
Tijones
Administrative
Aide
2. Present the
Receiving None ****
Jinky Poniente
copy and ID
Administrative
Aide
2. Release
Medical Kervin Delos
Assistance Santos
Administrative
Aide
*OTHER
OFFICE
STAFFS AS
ASSIGNED
DEPENDING
ON VOLUME
OF CLIENTS
End of None -
Total
Process:
23