Reference2025 Citizen’s Charter · PDF pages 735–736

Responsible officeOFFICE OF THE CITY ENVIRONMENTAL AND NATURAL RESOURCES OFFICER

From the city’s published source · Checked Oct 21, 2026

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PDF page 735 (handbook page 734)
1
2. SETTLEMENT OF ENVIRONMENTAL COMPLAINT/S
Received complaints are being acted upon the submission of client’s letter of complaints with
attached photo documentation to be inspected by the Task Force Bantay Kalikasan and to
check if there would be violations as stipulated in Philippine Environmental Laws and City
Environmental Ordinances.
Office or Division: CENRO
G2C – Government to Citizen
Classification:
G2G – Government to Government
Type of Transaction: Complex
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Complaint letter with complete details and Office of the City Environment and Natural
photo/video documentation (if available) Resources Officer (4th Floor)
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. Submit Mr. Benigno M.
Complaint 1.1 Receiving and Fernando (Senior
Letter with verification of None 10 Minutes Environmental
photo/video (if submitted documents Management
available) Specialist)
Mr. Benigno M.
1.2 CENRO to
Fernando
conduct Site
(Senior
Inspection Environmental
3 hours
(Attachment: Client’s Management
None (upon
Location Map, Specialist)
schedule)
Complaint Letter,
Travel Order – if Task Force
Bantay Kalikasan
applicable)
Mr. Benigno M.
Fernando (Senior
Environmental
1.3. CENRO to
Management
schedule Technical
2 hours Specialist)
Conference if needed
None (upon Task Force
(Attachment: CENRO
schedule) Bantay Kalikasan
General Trias
Inspection Report)
Dr. Renato L.
Escurel
(CENRO I)
734

PDF page 736 (handbook page 735)
1
Mr. Benigno M.
Fernando (Senior
Environmental
1.4 Accomplishment
Management
of the CENRO Specialist)
General Trias Action
None 1 hour
Report Task Force
Form/Disposition Bantay Kalikasan
Report
Dr. Renato L.
Escurel
(CENRO I)
Dr. Renato L.
Escurel
(CENRO I)
1.5. Closure of
Complaint Mr. Benigno M.
(Complainant to Fernando (Senior
None 1 Hour
received copy of Environmental
CENRO General Management
Trias Action Report) Specialist)
Task Force
Bantay Kalikasan
End of Process: Total None 7 Hours and 10 Minutes
735

Settlement of Environmental Complaint/s