Services

Verified-resident complaint flow

File a barangay complaint

Your approved Resident Profile identifies you. Choose the barangay where the incident happened, enter its exact location, and track updates in My Requests.

Continue eligibility setup My Requests

01 Submit complaint Resident files a complaint through a verified MyGenTri account.

02 Barangay routing System routes it to the selected General Trias barangay.

03 Validation Barangay staff checks address, subdivision, and details.

04 Action Assigned office handles inspection, coordination, or field work.

05 Resolution Resident can review completion and updates in MyGenTri.

My request history View every complaint and status update in website request history. My Requests

Emergency and public help remain open

Immediate danger? Call 911 first.

Complaint intake records and routes a barangay case; it does not replace police, fire, medical, or disaster response.

Call 911 Open public hotlines

Complete these steps once

Sign in to your citizen account
Verify your email
Submit one Resident Profile for barangay approval

Continue setup