BIMS Dasmarinas Citizen ServiceDasma Citizen Service Account-linked public complaints

e-Services

Service & Document Complaint Request My Requests
Verified-resident complaint flow

File a barangay complaint

Your approved Resident Profile locks the responsible barangay. Choose the subdivision or purok and enter the exact incident address; updates stay in My Requests.

Continue eligibility setup My Requests
01 Submit complaint Resident files a complaint through a verified MyDasma account.
02 Barangay routing System routes it to the selected Dasmarinas barangay.
03 Validation Barangay staff checks address, subdivision, and details.
04 Action Assigned office handles inspection, coordination, or field work.
05 Resolution Resident can review completion and updates in MyDasma.
My request history View every complaint and status update in website request history. My Requests
Emergency and public help remain open

Immediate danger? Call 911 first.

Complaint intake records and routes a barangay case; it does not replace police, fire, medical, or disaster response.

Call 911 Open public hotlines

Complete these steps once

Sign in before filing. Emergency hotlines and public help remain available below.

  1. Sign in to your citizen account
  2. Verify your email
  3. Submit one Resident Profile for barangay approval
Continue setup