Services

Official service policy

Citizen’s Charter and Privacy Notice

Check eligibility, exact requirements, fees, accountable steps, processing time, complaint channels and privacy terms before requesting a service.

Need help while this Charter is unavailable?

This page cannot confirm the applicable requirements, fees, deciding authority or privacy contact until an approved service revision is available.

Ask the responsible office for its current Citizen’s Charter and complaint or privacy procedure. For a denied request, follow the remedy and deadline on the decision notice.

The online Complaint Desk has account and resident-verification requirements. It is not an anonymous reporting channel, and viewing this page does not submit a report.

Read the general privacy contact guidance

Official external complaint and assistance channels

You can open these official external websites without signing in to BIMS. They set their own submission requirements. Do not include private records unless the receiving agency requests them through its verified process.

These links do not send a BIMS report, request reference or account information. BIMS does not confirm external submission, anonymity, confidentiality or delivery. Your office’s approved complaint and appeal procedures remain separate.